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Demo Wednesdays - Week 21: Improve Omnichannel Customer Service with SAP Service Cloud
Research shows that customer effort is the biggest driver for customer loyalty or disloyalty. As such, ensuring an effortless service experience should be a top priority. With regard to field service, long wait times, repeat visits, and unprepared service technicians all add up to unnecessary and easily avoidable customer effort.

In this webinar, Wafer and Byron will demonstrate you how to use SAP Service Cloud to break the silos between channels and keep your customers happy every single time.

Register now!

Oct 14, 2020 04:00 PM in Hong Kong SAR

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Speakers

Wafer Wong
SAP Customer Experience CoE @SAP
In past ten years, I have been working with multiple enterprise solutions as sales & consultant role. Customer related topic is my key focus that interested me the most, it’s all about well leveraging customer data to improve their experience & drive business outcome. I love helping customers to turn their challenges to business opportunity with latest technology. Exercising in leisure time is important for me to stay healthy & concentrate for my day to day challenge, look forward to connecting you guys!
Byron Young
SAP Customer Experience Solution Consultant @SAP
I am excited to join SAP’s JumpSTART program to continue my goal of bridging the gap between businesses and technology. I am a creative and hardworking individual who hopes to influence businesses with unique approaches through the use of technology. Technology is a critical component in our lives today, and it is an integral part of both individuals and companies today. We should always move forward and explore new technologies and use them as solutions to the many problems that we have.