We are living in a customer-centric era and the experience we provide to our customers defines the success of our business. Customer experience has a direct impact on customer churn and reduced revenue.
Collecting customer feedback is crucial to understand how you are performing and how customers view your products and services. We at SAP make automating the closed feedback loop easy by enabling it to be part of your ongoing customer relationship. With the SAP Customer Experience/ Qualtrics integration plugin you can automate feedback gathering and integrate it with your customer-facing processes like sales and service. Complete the customer journey from Lead to Promoter. Let’s look at the use cases you can implement today and take the opportunity to raise your questions directly with the expert.