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SAP Community Call: The importance of support in Customer Success
How is support essential to customer success as we enter the experience economy? It turns out, it may be the most important make-or-break factor. Learn how our real-time support options such as Expert Chat and Schedule an Expert deliver fast and effective support to customers. Rohan will also provide a demo of the newest real-time support tool, Schedule a Manager, which was made available in early 2020.

https://support.sap.com/en/my-support/product-support.html
More information about "Schedule a Manager" can be found here: https://blogs.sap.com/2019/12/18/schedule-a-manager-how-to-speak-directly-to-a-product-support-manager-on-your-high-priority-incidents/
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Speakers

Rohan Patel
Head of Support, Intelligent Technologies @SAP Support
- Rohan Patel is Global Head of Support for Intelligent Technologies, having joined SAP through the acquisition of Business Objects in 2008 where he had already developed a reputation of success in both Partner support strategy and operational execution. Rohan has held positions for SAP in both France and the UK and has a reputation built around Customer Focus and Organizational Culture.