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SAP Community call: Leveraging SAP Conversational AI and SAP Intelligent RPA for Dispute Management
In this session, we will explain how dispute case processing and follow up tasks can be automated using Intelligent technologies. Dispute management chatbot solution is implemented by leveraging intelligent SAP Cloud Platform technologies - SAP Conversational AI, SAP intelligent Robotic Process Automation – interfaced with SAP S/4HANA on-premise system using SAP Cloud Platform Integration (CPI) as a middle ware.
The following topics will be covered:
(a) Introduction
(b) Challenges in today’s dispute management process
(c) Solution overview & demo
(d)Technical architecture & deep dive
(e) Q&A
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Speakers

Afsar Ashraf
IT Manager @Deloitte
Afsar Ashraf is an IT Manager at Deloitte. He comes with more than 13 years of SAP experience; handles the role of Technical architect as well as Development lead in large S/4HANA implementation projects. He is a technology enthusiast, focused on SAP Cloud Platform technologies and innovation initiatives. Passionate about IoT, SAP intelligent RPA, SAP Conversational AI, SCP Workflow, Process Visibility and other cloud based services which enables building an intelligent enterprise for customers. Please follow Afsar in SAP Community: https://people.sap.com/afsar.ashraf
Philipp Nies
Senior Consultant @Deloitte
Philipp Nies is a Senior Consultant at Deloitte specializing on Financial Services Modules of SAP with focus on FI / Receivables Management in global template or standardization projects within the automotive and manufacturing industry. Besides, his main tasks were project management, requirement specifications and customizing in the area of SAP FI. Additionally he has project methodology skills in SAP Activate including SAP Solution Manager Focused Build. Please follow Philipp in SAP Community: https://people.sap.com/philnie93
Peter Engel
Solution Owner SAP Intelligent RPA @SAP SE
Peter is the Solution Owner for SAP Intelligent RPA with more than 27 years’ experience in implementing SAP solutions and improve them together with our customers. I have worked as a Solution Manager, Presales Expert and Business Architect in diverse Industries with emphasis on SAP Innovations like IRPA, CAI, Machine Learning, Blockchain and SAP S/4HANA.